Helpdesk Technician
Apprenticeship Program
Classroom Instruction
- INFO 1170 Operating Systems I
- BSAD 2050 Business Communications
- INFO 1600 PC Systems Maintenance & Repair
- INFO 1610 PC Systems Maintenance & Repair Lab
- INFO 2650 Network Servers
- INFO 1850 Operating Systems II
- INFO 2610 Computer Support Technology
What You'll Earn as an Apprentice
A Rewarding New Career
- Paid Employment
- On-the-Job Training
- Career Advancement Opportunities
Licenses & Certifications
- National Apprenticeship Credential
- Technical Services Support Certificate
What You'll Learn as an Apprentice
- Provide technical support for hardware and software
- Resolve computer issues and operate trouble ticket systems
- Manage IT assets including inventories and acquisitions
- Understand information security
- Install hardware, software, or peripheral equipment
- Communicate effectively with clients or end users
- Maintain and repair computer hardware
Courses follow a traditional college semester schedule on the Norfolk campus. Some classes may be available online.
Active Listening, Reading Comprehension, Speaking, Complex Problem Solving, Critical Thinking
Average Starting Wage: $14.00 - $17.00 per hour
How Do I Get Started?
Contact our apprenticeship department at workforce@northeast.edu or call (402) 844-7121 to learn more.
This project has been funded, either wholly or in part, with Federal funds from the Department of Labor, Employment & Training Administration, the contents of this publication do not necessarily reflect the views or policies of the Department of Labor, nor does mention of trade names, commercial products, or organizations imply endorsement of same by the U.S. Government