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Customer Service Beyond Expectation

Business and Professional Development

Customer Service is an opportunity to connect with people, brighten a day, to possibly make a difference with the people who buy your service or product. That personal connection could be face to face or the personal touch associated with something that will eventually be in front of the customer. It’s that connection that drives your business! Four strategies to demonstrating commitment to customer service; The Difficult Guest; 3 types of “guests”' Learn how to make your relationship with the customer LAST; Courteous Communications; telephone tips; Listen with SOLAR power; Problem using Careful Word Choices.

Upcoming Classes

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Course Date Time Day(s) Location Instructor Cost
70124
BSAD5225
3/6/2024 1:00 PM 4:00 PM --W---- Bassett
Bassett City Office, 308 US 20, Bassett
D. Kuester $150.00
70125
BSAD5225
3/7/2024 9:00 AM 12:00 PM ---R--- O'Neill
O'Neill Extended Campus Room 104
D Kuester $150.00
70122
BSAD5225
4/16/2024 9:00 AM 12:00 PM -T----- Hartington
Hartington Public Library
D. Kuester $150.00
70123
BSAD5225
4/18/2024 9:00 AM 12:00 PM ---R--- Norfolk
Norfolk Chamber of Commerce
D Kuester $150.00

Classes are being added all the time. Check back soon for more classes!