Business and Professional Training

Customized Training

Business and Professional Training Image

The Center for Enterprise offers a number of soft skills trainings and self-development courses to assist attendees in sharpening their skills and improving individual and company performance. The trainings are designed to bring employees to the next level, keeping in mind your company’s unique constraints and challenges.

Courses

8 to Great: Business Solutions

8 to Great is a simple 8-step empowerment process that was developed by a nationally known, award author and trainer, M.K. Mueller, that will help you lead a happier, healthier, more successful life and help others to do the same. In this training, you will explore what your passion and purpose is, learn concrete strategies for making it happen and develop tools for making good decisions. In return, you will discover how to be a better employee, leader, friend, partner and professional.

Being More Effective as a Team Leader

Organizations are placing an overwhelming emphasis on greater productivity from all employees. To maximize this productivity, more and more organizations are turning to team building as an effective and efficient way to achieve their objectives in today’s marketplace. Every day, in some way, we are all a part of a team. So, the question is not, “Will you participate in something that involves others?” The question is, “Will your involvement with others be successful?” This program will discuss what makes a winning team, understanding the role of leaders must play to have team success, and create techniques that will build trust in each other.

Brainstorming and Problem Solving

Brainstorming, when done correctly, is a powerful tool for teams. Brainstorming creates new ideas, solves problems, motivates and develops. However, brainstorming is not simply a random activity. Successful brainstorming session need to be structured and follow brainstorming rules. When used during problem solving, brainstorming brings team members' diverse experience into play. It increases the richness of ideas explored, which means that you can often find better solutions to the problems that you face.

Building a Team with Vision and Purpose

The greatest success stories of today are being created, not necessarily by the most talented people, but by the most cohesive teams. The best team doesn’t win nearly as often as the team that gets along best. Whenever you can hook the right dream to the right team, all the old limitations go out the window. Suddenly, anything becomes possible and nothing is too good to be true. The purpose of this program is to build and grow each member of the team; therefore, giving us the advantage of everyone pointing to the team’s vision and purpose.

Coaching Basics

Many organizations and researchers have identified coaching as a fundamental leadership competency. Those that understand and utilize coaching within their organization and their lives know that it promotes creativity, breakthrough performance and resilience, giving an organization/individual a competitive advantage. Coaching is about relationship building and setting goals. It’s essentially a conversation that encourages learning and fosters individual growth and development. Exactly what the next generation of workers’ desires; to be challenged and recognized for their efforts, and to be led and not micromanaged. Explore the value of coaching and examine various processes and components that will allow you, your organization, and your employees to benefit.

Communicate with Confidence

The benefits of employees and leaders communicating effectively can translate into big rewards for your company. Effective communication reduces misunderstanding and increases productivity and morale. Attendees of Communicate with Confidence will gain practical communication and listening skills through common simulated workplace situations.

Communication 2.0

For leaders to be successful, solid communication skills are essential. For leaders to be great, they must master the art of communication. Great leaders motivate, encourage and inspire. They train people, share new ideas and negotiate. In this training session, attendees will discover ways to establish genuine connections with people and deliver more meaningful messages that will lead to positive results.

Conducting Productive and Effective Meetings

Workers often find many meetings boring and unproductive. Meetings themselves may be important because they can assist in relationships being built, communications exchanged, strategies planned, strategies shared, etc. The problem is that most meetings are not managed properly and time is wasted. Leaders can easily turn that around through a bit of preparation before the meeting starts. In this session, learn how to change your meeting time into productive time.

Critical Thinking In Today's World

We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will add purpose and intent to your problem solving process and provide you a foundation to do so. It will lead you to be more productive in your career, and provide a great skill in your everyday life.

Customer Service 2.0

Turn good customer service skills into exceptional ones in this interactive and thought- provoking learning experience. Not only will you address the core components to providing exceptional customer service, but you will study real-life examples of businesses that define their success through the services they provide their customers. You will examine customer service as a viable way to gain a competitive advantage over your competitors, and you will learn ways to leverage customer service to increase your ROI.

Customer Service Excellence

Are you a Customer Magnet? In today’s competitive environment, you can’t stop at gaining new customers; you have to be relentless at retaining customers through exceptional customer service. Do your employees approach their work with the ‘voice of the customer’ in mind? This seminar will teach basic customer service principals that anyone with customer contact can apply to increase customer satisfaction and retention.

Developing a Professional Profile

Appearances count in today’s world, as much or even more than in earlier decades. Studies of the impact of image have determined that it takes a very short time for someone meeting you to form a whole laundry list of impressions about your character and abilities. Let’s face it, proper behavior in a work setting can be scary to many people. The first thing that ever gets sold is YOU! The purpose of this class will be to increase participant awareness of ten (10) necessary steps one must take to be a successful professional.

Fundamentals of Phone and Email Etiquette

Technology is every-changing and we are finding more and more ways every day to stay connected and communicate with one another outside face-to-face contact. In spite of texting and other informal methods of communication, business correspondences still matter. For most types of business, the telephone plays a major role in daily operations, and email is the preferred method of contact and sharing information. The impression you leave with others about the quality of your organization and the competency of your work is largely based on the courtesy and professionalism of your email correspondences. Learn guidelines that will improve communications, protect you from misunderstandings, and ensure that your messages are professional and appropriate.

Generational Differences

As the Baby Boomers continue to retire, employers are looking for ways to prepare for the changes and the challenges ahead. With five generations, currently in the workforce, there are notable differences that distinguish each and defines their workplace styles, preferences, and decision making. This training examines generational gaps, and solutions for managing and inspiring relationships that enhance and support one another.

Planning for Action

One must (1) have a purpose, (2) write specific and realistic goals, (3) make a plan, (4) find support, (5) put the goal to action, (6) review and follow-up on a regular basis.

Stress Management

Stress begins with burnout and leads to depression. It is a process that is wearing down and out of energy. It is an exhaustion born of excessive demands which may be self-imposed or externally imposed by others, your value system and or society. Stress and burnout will impact one’s motivation, attitudes and behavior; therefore, resulting in depersonalization and reduced personal accomplishments. The purpose of this program is to discuss the process of stress, ways to avoid, alter or adapt the identified stressors, and to set goals that will reduce the stress we feel in our lives.

Teambuilding

Organizations are placing an overwhelming emphasis on greater productivity from all employees. To maximize this productivity, more and more organizations are turning to team building as an effective and efficient way to achieve their objectives in today’s marketplace. Every day, in some way, we are all a part of a team. So, the question is not, “will you participate in something that involves others?” The question is, “will your involvement with others be successful?” This program will discuss what makes a winning team, understanding the role leaders must play to have team success, and create techniques that will build trust in each other.

Think Win-Win

Win-Win is a frame of mind that constantly seeks mutual benefit in all human interactions. Win-Win is based on the paradigm that there is plenty for everybody, that one person’s success is not achieved at the expense or exclusion of the success of others. Win-win means that agreements or solutions are mutually satisfying to all parties and sees life as a cooperative, not a competitive arena (Taken from “The 7 Habits of Highly Effective People” by Stephen R. Covey). The purpose of this program is to discuss the twelve (12) vital signs of healthy teams, the core behaviors that will improve trust levels, and the sixteen (16) steps to building a high performance team.

Time Management

It’s stressful to feel like you have too much to do and not enough time to do it. Time management is a process in which we find time for all the things in life that you want and need to do. Managers and leaders who understand the principles of time management have an advantage over those that do not. Time management helps individuals decide which things are urgent and which can wait, ultimately making them more effective and efficient in their daily tasks. Learning to manage your time, activities, and commitments can be hard, but doing so can make your life easier, less stressful and more meaningful.

Time Management For Leaders

This workshop is for people in leadership positions that want to achieve more in less time with less stress. Great leaders know how to focus their time on what is most important and limit the amount of time wasted on non-essential duties and distractions. You will learn techniques and tips to become more efficient and increase productivity through the power of single-tasking, block scheduling, prioritization, and delegation.

Valuing the Individual with Vision and Purpose

When working with teams, valuing the individuals should not be overlooked. In fact, understanding the individuals and their strengths is the key to a quality team. A good understanding of each person can lead us to successfully identify with their vision, purpose and values in life, which assists us to reach team goals. Every successful team is able to communicate clearly with each other when they understand each other. The purpose of this program is to discuss and determine the most successful steps to implement to increase our abilities in valuing each individual of the team.

What's My Style?

Self-awareness is having clear knowledge of our personality including our strengths, weaknesses, and communication styles. With increased levels of self-awareness we are able to improve our relationships and increase the success of reaching our goals. High performers usually have a good sense of who they are and have self-identified their strengths. This type of self-awareness can improve our judgment and help us identify opportunities for professional development and personal growth.

Customized Training to Fit Your Needs

Northeast Community College can customize training to meet your business or organization's needs. Training can be held at one of Northeast's facilities or yours and will be arranged to fit your schedule to include various shifts if necessary.

Please contact one of our staff members for more information about customized training:

Tracy Melcher – Account Executive
(402) 844-7235
tracy@northeast.edu
Jim McCarville – Account Executive
(402) 844-7238
jamesam@northeast.edu