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Parts Sale Customer Service Representative - Yankton, SD

Employer: ASTEC

Job Description:

• Provide exceptional customer service to internal and external customers • Process all incoming parts sales orders received from dealers/customers, after evaluating and offering advice or suggestive selling • Investigate and identify parts needed, using drawings, schematics, parts books, etc. • Coordinate with internal departments to obtain proper information on parts, lead-times, pricing • Use technical drawings, parts books, schematics, etc. to identify and quote parts to customers based on need • Quote appropriate parts to dealers/customers using proper price structures in place, and based on quotes obtained from our procurement team • Quote appropriate lead-times, working directly with production and shipping groups to ensure accuracy • Coordinate with Engineering any changes on equipment, to ensure accuracy of parts books for future use • Ensure compliance with standard operating procedures through daily tasks • Participate in cross-department teams and committees as needed and assigned • Escalate requests to appropriate departments as needed • Perform other duties as instructed

Job Requirements

• High school diploma required – Associate’s or bachelor’s degree in business or marketing strongly desired, or at least two to three years of business and customer service experience • Ability to work well with others, exercise sound judgement and solve problems • Work independently and effectively manage workload under pressure, be resourceful, well-organized, meticulous, and accurate • Ability to operate general office equipment, including telephone, computer, calculator, photocopier, and fax machine. Must have working knowledge of Microsoft products, including Word and Excel

Job Details

Job Type: Full Time
Number of Openings:
Job Category: Parts Sales

Contact Information

Rhonda Kocer
P.O. Box 20
Yankton, South Dakota 57078

Application Method(s)

  • Apply In Person,
  • Apply Online

Listed Until: July 18, 2022


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