Ainsworth Classes

The schedule of classes at Ainsworth

Handling a Challenging Customer

Customer service is a necessary skill in today’s world. It helps companies satisfy customer wants and needs, and encourages additional sales and services interactions for the future. Although this might sound simple, there will be times when you will need to deal with unhappy and difficult customers that will challenge your customer service skills and logic. However, with the right training, skills, and knowledge, you will be able to handle any difficult customer properly and effectively. In this training you will learn how to build rapport and engage the customers so that it benefits everyone. You will develop active listening skills and abilities to empathize, and you will improve strategies to adapt to challenging circumstances. The end goal being to leave the customer satisfied and as a returning customer.
Course # 
CRN # 
Date 
Time 
Day 
Location 
Instructor 
Cost 
 
BSAD 5107 70080 4/15/2020-4/15/20201:00 PM-4:00 PMWEDESU 17 Training Center-AinsworthElmer Miller$120.00 Take This Class

Team Building

The overall goals of team building are to increase the teams understanding of team dynamics and improve how the team works together. Unlike working as a group, working as a team incorporates group accountability rather than individual accountability and results in a collective work product. The focus of this training is to understand the importance of teams and develop skills that are necessary to build highly productive teams.
Course # 
CRN # 
Date 
Time 
Day 
Location 
Instructor 
Cost 
 
BSAD 5125 70065 1/21/2020-1/21/20201:00 PM-4:00 PMTUEESU 17 Training Center-AinsworthW. Alberts$120.00 Take This Class

Time Management

Discover techniques to help you master your time and maximize your effectiveness at home and on the job. In this interactive training, learn how to plan, schedule and defend your time against time-wasters and procrastination. Learn to focus time and energy on your high-return activities and stop saying “yes” when you really mean “no”. Explore the advantages of delegation and learn when it is both appropriate and beneficial for you to do so.
Course # 
CRN # 
Date 
Time 
Day 
Location 
Instructor 
Cost 
 
BSAD 5135 70075 3/11/2020-3/11/20201:00 PM-4:00 PMWEDESU 17 Training Center-AinsworthK. Patterson$120.00 Take This Class


Classes are being added all the time. Check back soon for more classes!