Short Term Classes

Customized training on dozens of topics

8 to Great: Solutions for Businesses

8 to Great is a simple 8 step empowerment process that was developed by a nationally known, award winning author and trainer, M.K. Mueller. This process will help you lead a happier, healthier, more successful life and help others to do the same. With the assistance of Northeast's certified trainers, participants will explore their passion and purpose, learn concrete strategies for making it happen, and develop tools for making good decisions. The mission of this program is to inspire and instill life-long habits that increase emotional health, overall happiness, and personal and professional success. (Cost includes a participant copy of M.K. Mueller's book "8 to Great: The Powerful Process of Positive Change".) This class is taught in (3) 2-hour sessions. Registration deadline is September 30, 2014.

Conflict to Collaboration

Conflict is in every workplace. In this training, attendees will be empowered with the skills to identify, prevent and resolve conflicts before they become detrimental. They will learn practical strategies for the workplace that will foster collaboration and creative problem solving within your orgainization. Registration deadline is November 12, 2014.

Customer Service Excellence

In the competitive environment we live in, you cannot stop at gaining new customers; you have to be relentless at retaining customers through exceptional customer service. This seminar will teach basic customer service principals that anyone with customer contact can apply to the workplace to increase customer satisfaction and retention. Registration deadline is November 7, 2014.

Microsoft 2013 Outlook

This course will cover an intermediate level of skills within Microsoft Outlook 2013. The course will assist the user with skills beyond basic emailing. Users will learn to use Outlook as a tool, not only to send and receive email, but maintain office and/or personal organization. Registration deadline is September 17, 2014.

Microsoft Word-Using Mail Merge, Tables, Electronic Forms

This workshop will provide skills for organizing and presenting information in a variety of formats using MS Word. Learn to use the mail merge feature to produce letters, mailing labels, envelopes, name tags, and other documents from information stored in a list, database, or spreadsheet. Learn how to summarize and present numerical data to text information in rows and columns using tables. Finally, are you looking for a way to collect and organize information from others? Learn to create forms that others can fill out electronically, including check boxes, text boxes, date pickers, and drop-down lists. Registration deadline is February 4, 2015.

Planning for Action

When planning for action managers, supervisors and leaders must understand that goal setting is very important. Goal setting is a science, a science that focuses the creativity of the mind towards specific targets or results. Study after study proves that goal setting is one of the greatest success secrets of all time. Lunch is included in the cost of the class. Registration deadline is December 5, 2014.

Polishing Your Professionalism

Appearances count, as much or even more than in earlier decades. Studies of the impact of image have determined that it takes a very short time for someone meeting you to form a whole laundry list of impressions about your character and abilities. Face it, proper behavior in a work setting can be scary to many people. The first thing that ever gets sold is YOU! The purpose of this class will be to increase participant awareness of the necessary steps one must take to be a successful professional. Registration deadline is October 1, 2014.

Positive Communication

We communicate in different ways because we have different values that were developed over a lifetime. By understanding and building on the strengths of each individual and clearly listening to each other we can be more successful as a group. This session will address ways in which we can best create a positive communication style and become more successful as an individual and as a supervisor or manager. Registration deadline is September 5, 2014.

QuickBooks 2014, Level 1

Learn computerized accounting principles with this introduction to QuickBooks. Topics include basic set up, check writing, entering of sales and other invoices, receiving payments, processing payroll, inventory, and graphs. A copy of the QuickBooks Pro 2014, Level 1 included in cost of the class. Registration deadline is October 24, 2014.

Roles and Responsibilities of a Leader

As a leader you are responsible for everything that happens or fails to happen. Leaders/managers/supervisors participating in this session will obtain practical knowledge as they explore the roles and responsibilities of being a leader. For the new managers and leaders, this will assist them in navigating past the dysfunctional structures and procedures that many of them inherit and limit the number of difficult situation they find themselves involved in. This training will instruct managers and leaders to look beyond assumptions and past perceptions of the company or previous leaders, and help them to focus on the bigger picture. Registration deadline is September 5, 2014.

Teambuilding

Team building encourages a team approach to working on a project. In this training, learn how to identify and understand the team dynamics and learn strategies to improve their ability to work together. Registration deadline is October 10, 2014.



Classes are being added all the time. Check back soon for more offerings!