Customer Service Excellence

Course Description

Are you a Customer Magnet? In today’s competitive environment, you can’t stop at gaining new customers; you have to be relentless at retaining customers through exceptional customer service. Do your employees approach their work with the ‘voice of the customer’ in mind? This seminar will teach basic customer service principals that anyone with customer contact can apply to increase customer satisfaction and retention.

 

Customized Training to Fit Your Needs

Northeast Community College can customize training to meet your business or organization’s needs. Training can be held at one of Northeast’s facilities or yours and will be arranged to fit your schedule to include various shifts if necessary. Please contact one of our staff members for more information about customized training:

Tracy Melcher – Account Executive, (402) 844-7235, tracy@northeast.edu
Jim McCarville – Account Executive, (402) 844-7238, jamesam@northeast.edu