Career Services

Dispatcher - Norfolk

Employer: City of Norfolk

Job Description:

Under direction of the Dispatch Supervisor, receives and transmits all incoming emergency and nonemergency telephone and radio messages to appropriate public safety personnel. ESSENTIAL JOB FUNCTIONS: • Receives emergency 911 and non-emergency telephone calls and dispatches appropriate public safety personnel; • Maintains contact with subjects requesting medical assistance; provide instructions until responding unit arrives at scene; • Maintains current status of dispatched public safety personnel and maintains logs of calls and units dispatched; • Provides dispatch services for city, county and state public safety agencies; • Enters data provided by caller into the Computer Aided Dispatch System; • Enters information and creates reports in Records Management System; • Monitors Police Division surveillance cameras; • Screens walk-ins and phone calls; provides requested information in a variety of situations; makes referrals to proper officials; • Maintains and updates files, including lost and found, dogs and cats, stolen and recovered bikes, warrants, criminal histories and protection orders; • Responds to citizen’s questions, inquiries and complaints; takes reports and when appropriate refers individuals to proper personnel or agencies; • Responds to officer requests for information; • Performs jail checks; • Admits and releases prisoners; • Relays information regarding hazardous weather watches and warnings to the public; • Operates the National Law Enforcement Teletype System; • Performs other duties as assigned.

Job Requirements

Possess working knowledge of computers and electronic data processing; telephone communication skills; proficient data entry skills. • Ability to operate radio or telecommunications receiving and transmitting equipment, and follow standard radio broadcasting procedures and rules. • Ability to multi-task; do and listen to several things at once; receive and transmit radio and telephone communications; communicate effectively, both verbally and in writing; work under pressure, exercise good judgement and make sound decisions in emergency situations. • Ability to read and understand the meaning and intent of written material. • Ability to interact effectively with the public; establish and maintain effective working relationships with peers and supervisors. • Ability to learn the geographic features and streets within the area served, read maps and find locations. • Ability to operate tornado and Civil Defense sirens. • Ability to work under stressful situations; maintain confidentiality. • Possess or be able to obtain certification in teletype, EMD, jail management and CPR. • Type at a speed necessary for successful job performance. • Work various shifts as assigned, including weekends and holidays.

Job Details

Job Type:	Full Time
Number of Openings:	1
Wage:	$3,599 - $5,067 per month
Hours:	40
Job Category:	Business, Miscellaneous/General Jobs, Office / Administrative Assistant, Safety

Contact Information

Nancy Wright

HR Talent & Recruitment Coordinator

309 N. 5th Street
Norfolk, NE 68701

Website: http://www.ci.norfolk.ne.us
Email: nwright@norfolkne.gov
Phone: (402) 844-2003

Application Method(s)

• Apply In Person,
• Apply Online